Q: Does reminder messaging use the patient’s documented permission?

Yes — every outbound message checks the patient’s documented permission in your practice system. If the patient has not opted in for SMS or voice reminders, we use email or direct mail instead. Northrun does not remove that responsibility; we route around missing permission.

Question 1

Can the workflow find overdue patient visits in our practice system?

Accepted Answer

n8n reads the overdue-visit list through the practice-management system export or scheduled query — whichever your vendor exposes. We do not promise a custom connector; if the vendor access is limited or broken, we say so during the audit before taking payment for implementation.

Question 2

How do you keep the voice agent from booking the wrong chair?

Accepted Answer

The voice agent uses the chair-side calendar the front desk already uses. If a slot is open, it books there; if not, it asks for an alternative. Each booking sends a confirmation text to the office so a person can reverse anything that should not have stuck. We do not deploy an agent that books blind.

Question 3

Does reminder messaging use the patient’s documented permission?

Accepted Answer

Yes — every outbound message checks the patient&rsquo;s documented permission in your practice system. If the patient has not opted in for SMS or voice reminders, we use email or direct mail instead. Northrun does not remove that responsibility; we route around missing permission.

Question 4

Will this replace my front desk?

Accepted Answer

No — the front desk keeps new-patient calls, walk-ins, and chair-side coordination that needs a person. The system covers after-hours new-patient calls, overdue-visit rebooking, and no-show follow-up. The day gets easier because the schedule starts cleaner.

Question 5

Who owns the workflow when the work ends?

Accepted Answer

You own it three ways. (1) Every tool account (Twilio, OpenAI, n8n/Make, GoHighLevel) stays in your account. (2) Credentials never sit under a Northrun login. (3) Workflow plans, prompts, and edit logs live in documents you control. If the monthly work ends, we walk away with nothing — no escrow claim, no archive fee.

Better follow-up paid for by the hygiene appointments it recovers.

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